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  • FindLawrence.com RUNNING THE SHOW: ONSTAGE AND BACKSTAGE: EXCELLENCE IN CUSTOMER SERVICE TRAINING Lawrence shares what the leaders in customer service do around the globe that is readily applicable to any role in the service industry. Drawing on the metaphor that a well-run organization is a well-run show, Lawrence gives excellent standards, checklists, and updated customer service terminology. If you or your clients still say "you're welcome" after someone says "thank you," then you definitely need this book! <DIV CLASS=button><a href="https://www.e-junkie.com/ecom/gb.php?c=cart&i=1120912&cl=145352&ejc=2" target="ej_ejc" class="ec_ejc_thkbx" onClick="javascript:return EJEJC_lc(this);"><img src="/images/addtocart.png" border="0" alt="Add to Cart"/></a><br>Instant Download</DIV><br><DIV CLASS=button style="DISPLAY:NONE;"><form target="paypal" action="" method="post"><input type="hidden" name="cmd" value="_cart"></form><form target="paypal" action="https://www.paypal.com/cgi-bin/webscr" method="post"><input type="hidden" name="cmd" value="_cart"><input type="hidden" name="business" value="both@findlawrence.com"><input type="hidden" name="item_name" value="Running the Show Book"><input type="hidden" name="amount" value="20.00"><input type="hidden" name="no_note" value="1"><input type="hidden" name="currency_code" value="USD"><input type="image" src="/images/addtocart.png" name="submit" alt="Add to Cart"><input type="hidden" name="add" value="1"></form>Hard Copy</DIV>
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    RUNNING THE SHOW: ONSTAGE AND BACKSTAGE: EXCELLENCE IN CUSTOMER SERVICE TRAINING

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    $20.00
    RUNNING THE SHOW: ONSTAGE AND BACKSTAGE: EXCELLENCE IN CUSTOMER SERVICE TRAINING

    RUNNING THE SHOW: ONSTAGE AND BACKSTAGE: EXCELLENCE IN CUSTOMER SERVICE TRAINING

    $20.00
    Lawrence shares what the leaders in customer service do around the globe that is readily applicable to any role in the service industry. Drawing on the metaphor that a well-run organization is a well-run show, Lawrence gives excellent standards, checklists, and updated customer service terminology. If you or your clients still say "you're welcome" after someone says "thank you," then you definitely need this book!
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